Comments on: Simple Helix Magento Hosting Review

By: Lee

Lee — Wed, 21 Dec 2011 17:11:39 +0000

I have been hosting with Simple Helix since 2009 and I’ve had no downtime due to their server upgrades nor any poor tech support. I found them while searching for a Magento host. I do wish that they offered more disk storage for the shared hosting though.

By: Larry

Larry — Wed, 09 Nov 2011 07:20:01 +0000

My current ISP has had issues with one server that has two websites of mine which I monetize with AdSense. I noticed a few months back that labs in Google webmaster tools showed a slowdown on page load speed, and I thought I noticed that too. To make a long story short, I’ve been checking around for a faster ISP, found SimpleHelix, and called and talked with someone over there a few weeks ago. I actually planned on calling them tomorrow to switch ISPs, and then decided to check for reviews. I am so glad I did! What I like the most about this post Ashley, don’t take offense, is the number of comments you’ve received from dissatisfied customers. Plus, your caveat at the end of your post stating you’ve seen the bad reviews. There is no way I can go forward with a company that has had this many bad reviews. So, thank you for helping me make a decision!

By: Ashley

Ashley — Tue, 20 Sep 2011 11:32:15 +0000

Hi, AY – I have put affiliate links in to this post, but it’s an objective review and I’ll stand by that. All subsequent comments are to the best of my knowledge legitimate.

By: AY

AY — Wed, 14 Sep 2011 13:51:04 +0000

well now that I know that I can post comments here is my two cents. I think we should al stop writing reviews here. I’m pretty sure this guy is an affiliate of Simple Helix Magento hosting provider and all the reviews and / or testing are bogus.

By: larry

larry — Wed, 08 Jun 2011 01:00:42 +0000

They claim to be fast and reliable. Here is the truth.

My site got hacked because one of their users had a malicious code injected into their site so it effected the whole server and all the websites got the virus.. now that I call reliable! lol. Also they are the slowest host I have ever seen, actually google stopped indexing my site because it was so slow.. take a deep breath if you go with simple helix.

By: D.W.

D.W. — Fri, 08 Oct 2010 04:08:09 +0000

If you checkout the various live Magento stores listed at MagentoHost.info you can compare the load speeds of real live Magento stores for yourself for a variety of hosting providers. In fact, there are quite a few live stores listed that are running in SimpleHelix’s hosting environment.

This seems like a more realistic way to see the “real” Magento performance in a given hosting environment. I’m certainly not accusing anyone of anything but I’m skeptical that some hosts might host their official Magento demo stores on servers with lighter than usual load. It certainly could be tempting with the stiff hosting competition out there! Ashley – I’m a fan of your Magento email plug-in by the way. Lots of good Magento information coming from you and this blog. Thanks!

D.W.

By: Ashley

Ashley — Fri, 17 Jul 2009 08:31:31 +0000

Thanks for the feedback Fever, I think you make a good point and it’s advice I follow myself. Do your own DNS, and your own backups – that way there you can just up and move if your host lets you down.

By: Fever

Fever — Fri, 17 Jul 2009 08:21:35 +0000

I’ve been reading the simplehelix bad reviews, it seems like all the bad reviews are from the same 2 or 3 people. It is possible they had a bad hardware failure that would cause one server to go down.

I am hosting a heavy traffic site there I will let you know what I think.

I would not be so sillly as to mess around for 3 days. Pay 5$ and get a mirror of your site up on another server until the other host gets its stuff together. There is no sense in sitting there and waiting while your host is down when you can run a backup for small dollars. Do not let your host do you DNS for you. Do your DNS yourself with your registrar. Be a smart consumer and problems like this won’t sink you. Any computer can fail that happens.

By: Joakim

Joakim — Sun, 05 Jul 2009 09:33:54 +0000

After a server malfunction we were told we had to move to a different server. After the move the support staff has spent 3 whole days, and counting, trying and failing at setting up new symlinks and pointers because they had failed to include these in the backup process.

They claim their support center responds after 1 hour, they ignored me for 15 hours straight. They have still not corrected the issue, even after claiming it has been fixed.

When shit hits the fan this host shows its true face. If you rely on your webshop, don’t host with SimpleHelix. I’m moving ASAP.

By: Carey

Carey — Fri, 19 Jun 2009 13:01:22 +0000

Thanks for this, I have been looking at a good Magento host if I continue to use the system. I have done a review and analysis of my Magento experience here:

http://www.pickledshark.com/magento-ecommerce-complicated-bloated-brilliant/