I know this isn’t strictly Magento development related, so I’ll apologize in advance to those of you uninterested in this post, I’ll keep it brief, promise. I just wanted to tell a little story about an ill-fated ecommerce transaction with Tosh Computers, so hopefully I can save others a great deal of hassle if they stumble upon this post when looking for a review of Tosh Computers. Perhaps we’ll all learn a little something about selling on the internet too, that is why we’re here, after all.
Tosh Computers (toshnewzealand.com) is a merchant of Apple Mac laptops and desktops in NZ and Australia. I ordered a top-spec iMac 27′ from them on behalf of someone who needed one for business. Being such a Mac-convert I jumped at the opportunity to help someone into one, the less Windows PC’s in the world, the better it is, as far as I’m concerned!
So I inquire directly with Tosh Computers about the availability of the iMac I was after, and was told it was in stock and could ship overnight, as soon as their staff were back in the office (which would be about a week away). Sounds good right? Apple were quoting me a lead time of two-weeks for the same hardware, and it would be slightly more expensive.
So naturally I order, and sit patiently waiting for the hardware to arrive, sadly it never does. Tosh neglected to mention that ‘In Stock’ means, they need to send it to a service center for an upgrade, and more importantly that they had trouble in the past with this exact upgrade. Finally when it comes my iMac’s turn for the upgrade treatment, it a) takes longer than expected and b) fails.
I get the call to say there were complications, they can’t do the upgrade – it’s been problematic in the past, and this time it failed completely. Gee, I wish they told me that a little sooner.
It really has led me to the conclusion that selling things on the internet as ‘in stock’ that really are not, is a cardinal internet sin. It makes me glad that our stores all have real-time inventory feeds to their warehouses, if it’s ‘in-stock’ online, we have a physical unit sitting in a warehouse ready to ship.
The moral of the story, under-promise and over-deliver, because over-promising and under-delivering makes you look inept.
… and that’s why I cannot with a clear conscience ever recommend Tosh Computers to anyone. Spend the extra, buy from Apple directly.
Update: Magnum Mac were able to build this same iMac in 2 days, for the same price. They really saved the day and get my recommendation. Thanks!